Terms and Conditions

1. Introduction and Acceptance of Terms

Welcome to RealU, a software platform owned and operated by Eldhamshire LLC, a Texas limited liability company (the "Company," "Eldhamshire," "we," "us," or "our"). These Terms and Conditions ("Terms") form a legally binding agreement between you and Eldhamshire LLC.

By accessing, browsing, downloading, installing, creating an account, purchasing, subscribing to, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and any additional terms presented in the Platform or applicable app-store purchase flow.

If you do not agree to these Terms, do not access or use the Platform. Continued use after changes to these Terms means you accept the updated Terms, subject to any additional notice or consent required by applicable law.

If you use the Platform on behalf of a company, organization, school, clinic, employer, or other legal entity, you represent that you have authority to bind that entity, and "you" includes both you and that entity.

2. Company Information

RealU is developed and operated by Eldhamshire LLC, a Texas limited liability company. Company contact: contact@eldhamshire.com. Location: Frisco, Texas, United States. Website: https://www.eldhamshire.com/.

Eldhamshire LLC develops software applications, artificial intelligence technologies, digital platforms, and technology-based products. Eldhamshire LLC is the provider of RealU unless a separate written agreement expressly identifies another responsible provider.

3. Key Definitions

"AI Features" means any automated, generative, predictive, recommendation-based, conversational, classification, scoring, summarization, personalization, safety-filtering, or machine-learning functionality included in or supporting the Platform.

"App Store" means Apple App Store, Google Play, Microsoft Store, Amazon Appstore, Samsung Galaxy Store, or any other authorized distribution platform through which RealU is made available.

"Content" means text, messages, prompts, replies, journal entries, goals, check-ins, ratings, images, comments, feedback, user interactions, files, metadata, or other materials submitted, created, generated, viewed, or processed through the Platform.

"Sensitive Information" means information that may relate to mental wellness, emotional state, substance use, compulsive behaviors, addiction recovery, relapse risk, habits, personal struggles, health-related concerns, family matters, identity, precise or approximate location, or other sensitive topics.

"User Content" means Content that a user submits, uploads, types, records, transmits, shares, or otherwise provides to or through the Platform.

"Subscription" means any paid recurring plan, premium access plan, in-app purchase, trial, add-on, or paid service offered through the Platform.

4. Description of RealU Services and Intended Use

RealU is a digital software platform designed to provide self-reflection, habit-development, goal-tracking, behavioral-awareness, journaling, accountability, educational, productivity, and AI-assisted personal-support experiences.

RealU is intended for general wellness, self-management, informational, educational, reflection, and personal-accountability purposes only. Unless the Company expressly enters into a separate written agreement stating otherwise, RealU is not a healthcare provider, telehealth provider, medical device, electronic health record, emergency-response service, crisis hotline, detoxification service, rehabilitation facility, treatment program, or licensed professional service.

The Platform may change over time. We may modify, improve, limit, suspend, replace, add, discontinue, or remove features or services at any time, subject to applicable law and obligations associated with paid subscriptions.

Marketing statements, app-store descriptions, demos, testimonials, examples, screenshots, rankings, case studies, or user stories are illustrative only and do not create guarantees, warranties, professional advice, or promised outcomes.

5. Emergency, Crisis, and Safety Notice

If you are in immediate danger, experiencing a medical emergency, experiencing suicidal thoughts, considering self-harm, facing overdose risk, experiencing severe withdrawal symptoms, concerned about relapse, experiencing a mental health crisis, or believe someone else may be in danger, do not rely on RealU. In the United States, call 911 for emergencies and call, text, or chat 988 for suicide, mental health, emotional-distress, alcohol-use, or drug-use crisis support. You may also contact a qualified healthcare professional, local emergency services, poison control, or another appropriate crisis resource in your area.

We may, but are not required to, implement safety tools, automated filters, moderation systems, support-review processes, or escalation processes. Those features are not guaranteed to detect emergencies, prevent harm, contact emergency services, notify contacts, or provide crisis intervention. You agree that Eldhamshire LLC has no duty to monitor all Content, identify emergencies, rescue users, provide clinical intervention, or contact third parties unless required by applicable law.

6. Health, Mental Wellness, Substance-Use, and Personal-Improvement Disclaimer

RealU does not provide medical advice, diagnosis, treatment, therapy, psychotherapy, counseling, psychiatric care, substance-use treatment, detoxification, medication management, clinical monitoring, crisis counseling, professional recovery services, or sponsor services.

RealU does not diagnose, treat, cure, mitigate, monitor, or prevent any disease, disorder, addiction, substance-use disorder, mental health condition, compulsive behavior, or medical condition. RealU is not a substitute for licensed medical, mental-health, counseling, therapy, rehabilitation, recovery, legal, or other professional services.

You should consult qualified professionals before making decisions related to health, mental health, substance use, medications, therapy, treatment plans, detoxification, recovery programs, relapse prevention, withdrawal, self-harm risk, or safety planning.

Personal-improvement, habit, and recovery outcomes vary. We do not promise sobriety, abstinence, relapse prevention, reduced cravings, improved mental health, symptom reduction, behavior change, productivity improvement, emotional stability, or any specific result.

Never disregard professional advice, delay seeking professional help, stop treatment, change medication, avoid emergency care, or alter a recovery plan because of something provided by RealU.

7. No Professional Relationship; No HIPAA Business Associate Relationship

Use of RealU does not create a doctor-patient, therapist-client, counselor-client, fiduciary, professional, clinical, attorney-client, or similar relationship between you and Eldhamshire LLC, its personnel, vendors, contractors, affiliates, or AI systems.

Unless Eldhamshire LLC signs a separate written Business Associate Agreement with a covered entity or business associate, the Platform is not intended to be used as a HIPAA-regulated service for creating, receiving, maintaining, or transmitting protected health information on behalf of a covered entity or business associate. Do not use RealU as an electronic health record, clinical charting system, treatment record, medical-record archive, or sole record of care.

Healthcare providers, counselors, coaches, employers, schools, researchers, or organizations that use or recommend RealU remain solely responsible for their own professional, ethical, licensing, consent, privacy, employment, research, and legal obligations.

8. AI Features, Automated Output, and Transparency

RealU may use AI Features to generate responses, suggestions, summaries, classifications, scores, recommendations, insights, reminders, goals, or other output. Some output may be automated or AI-assisted rather than created by a human.

AI output may be inaccurate, incomplete, outdated, biased, unsafe, offensive, irrelevant, overconfident, or inappropriate for your circumstances. AI systems may misunderstand your input, fail to detect risk, or generate content that should not be followed. You are responsible for independently evaluating AI output before relying on it.

You must not use AI output as the sole basis for medical, mental-health, substance-use, emergency, legal, financial, employment, educational, housing, insurance, safety, or other high-stakes decisions.

We may display notices when you are interacting with AI or automated systems. However, the presence or absence of a notice does not change the disclaimers, responsibilities, and limitations in these Terms.

You may not use the Platform or AI Features to intentionally encourage self-harm, suicide, overdose, relapse, violence, criminal activity, exploitation, abuse, harassment, discrimination, unsafe medical behavior, illegal drug activity, unauthorized practice of medicine, or other harmful conduct.

You may not attempt to bypass safety filters, jailbreak AI systems, extract hidden prompts or system instructions, reverse engineer AI model behavior, overload the Platform through automated requests, or use the Platform to build or improve competing AI systems except as permitted by law.

We may monitor, test, evaluate, filter, refuse, restrict, or disable AI Features to improve safety, security, compliance, quality, and Platform integrity. No AI safety feature is guaranteed to work in every circumstance.

9. Eligibility and Age Restrictions

You must be at least 18 years old to create an account or use RealU, unless the Company expressly enables a separate minor-use experience with appropriate parental or guardian consent and legally required protections. RealU is not directed to children under 13 and is not intended for the Apple Kids Category or similar child-directed app-store categories unless a separate child-specific version and legal review are completed.

We do not knowingly collect personal information from children under 13. If we learn that a child under 13 has provided personal information without legally valid consent, we may delete the information and terminate the account as required or permitted by law.

By using the Platform, you represent that you meet the eligibility requirements, have legal capacity to enter these Terms, will provide accurate information, and will comply with applicable laws.

10. Account Creation, Security, and Deletion

You may need to create an account to use certain features. You agree to provide accurate, current, and complete information and to keep that information updated.

You may not impersonate another person, create a false account, provide misleading information, share credentials, access another person's account, or allow unauthorized use of your account.

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Notify us promptly at contact@eldhamshire.com if you suspect unauthorized access or security compromise.

You may request account deletion through the Platform if that feature is available, through any app-store-required account deletion path, through a designated web form if provided, or by contacting us. Account deletion and data deletion are governed by the Privacy Policy and applicable law. Some records may be retained for legal, security, fraud-prevention, accounting, compliance, backup, dispute-resolution, or legitimate business purposes.

11. User Responsibilities

• Use the Platform only for lawful, personal, non-emergency, non-clinical purposes unless expressly authorized in writing by Eldhamshire LLC.
• Remain responsible for your decisions, actions, User Content, interactions, reliance on Platform output, and use of the Platform.
• Verify important information independently and consult qualified professionals when appropriate.
• Avoid submitting information about other people unless you have the legal right and consent to do so.
• Comply with all laws, rules, regulations, professional obligations, third-party terms, and rights applicable to your use of the Platform.
• Use appropriate crisis, emergency, healthcare, or professional resources when needed instead of relying on RealU.

12. Prohibited Activities

You may not use the Platform for any unlawful, harmful, abusive, fraudulent, exploitative, infringing, dangerous, or unauthorized purpose. Prohibited activities include, without limitation:

• Hacking, probing, scanning, exploiting vulnerabilities, bypassing security, introducing malware, credential stuffing, scraping, data mining, automated extraction, reverse engineering, decompiling, or disrupting the Platform.
• Using bots, scripts, automated systems, or high-volume requests without written authorization.
• Submitting false, misleading, defamatory, infringing, obscene, abusive, harassing, threatening, exploitative, violent, or malicious Content.
• Encouraging relapse, self-harm, suicide, overdose, dangerous withdrawal behavior, violence, illegal drug activity, unlawful conduct, or unsafe health behavior.
• Providing medical, mental-health, legal, financial, or professional advice to other users through the Platform unless you are legally licensed and expressly authorized by the Company and by law to do so.
• Using RealU to discriminate, profile, make eligibility decisions, or make high-stakes decisions about employment, housing, education, insurance, credit, healthcare, legal rights, benefits, or similar matters.
• Using the Platform to create, train, benchmark, improve, or validate a competing product, dataset, model, service, or platform except where applicable law prevents this restriction.
• Using the Platform in a way that violates app-store rules, third-party terms, export controls, sanctions laws, or intellectual-property rights.

13. User Content, Feedback, and Platform License

You retain ownership of your User Content, subject to the rights granted in these Terms and the Privacy Policy. You are solely responsible for your User Content and for ensuring that you have all rights, permissions, and consents needed to submit it.

You grant Eldhamshire LLC a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, reproduce, process, analyze, transmit, display, perform, adapt, modify, create derivative works from, and otherwise use User Content only as reasonably necessary to operate, provide, maintain, secure, personalize, troubleshoot, support, enforce, and improve the Platform; comply with law; respond to safety and security issues; and as otherwise described in the Privacy Policy.

The Privacy Policy governs whether and how User Content or derived data may be used for analytics, model improvement, product improvement, de-identified or aggregated insights, or other data practices. To the extent these Terms and the Privacy Policy conflict about personal-data handling, the Privacy Policy controls.

You grant Eldhamshire LLC the right to use feedback, suggestions, ideas, bug reports, feature requests, or other comments without restriction, compensation, or obligation to you, provided that personal data handling remains subject to the Privacy Policy.

We may remove, restrict, moderate, disable, preserve, or disclose User Content as permitted by law and as reasonably necessary to enforce these Terms, protect users, protect the Platform, comply with legal process, investigate misuse, or address safety/security concerns.

14. Community Features, Peer Support, and User Interactions

If RealU offers community, peer-support, messaging, anonymous posting, group, commenting, social, or user-to-user features, those features are for general peer interaction only and are not professional therapy, clinical care, crisis counseling, sponsor services, emergency support, or professional recovery services.

We may offer tools to report content, block users, filter objectionable material, moderate discussions, restrict accounts, age-gate certain content, and contact support. We may remove or restrict Content or users at our discretion. We do not guarantee that all harmful, false, abusive, or inappropriate Content will be detected or removed.

Do not share emergency information, highly sensitive personal information, confidential information, or information about others in community spaces. You are responsible for your interactions with other users. We are not responsible for user conduct, peer advice, offline meetings, or third-party communications.

15. Privacy Policy; Sensitive Information; Data Practices

Your use of RealU is also governed by Eldhamshire LLC's separate Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy explains our collection, use, disclosure, retention, security, deletion, consent, data-rights, third-party-processing, and related personal-data practices.

Because RealU may involve Sensitive Information, do not submit information that you are not comfortable providing under the Privacy Policy. Do not submit another person's sensitive information unless you have lawful authority and consent.

The Platform may rely on third-party service providers such as cloud hosting providers, AI vendors, analytics providers, payment processors, app stores, messaging providers, security vendors, customer-support tools, and other service providers. Their role and data processing should be described in the Privacy Policy where required.

Nothing in these Terms limits any non-waivable privacy rights you may have under applicable law. Any consumer privacy requests should be submitted using the methods described in the Privacy Policy.

16. Security and Breach Response

We use administrative, technical, and organizational measures designed to protect the Platform and user information. However, no internet, mobile, cloud, AI, or software system is completely secure. We do not guarantee that unauthorized access, cyberattacks, breaches, outages, data loss, or security failures will never occur.

You are responsible for using strong credentials, maintaining device security, avoiding shared devices when appropriate, and promptly notifying us of suspected account compromise.

In the event of a security incident involving personal information, we will respond in accordance with applicable law, the Privacy Policy, and any legally required notice obligations, which may include notifying affected users, regulators, service providers, media, or other parties where required.

17. Payments, Subscriptions, Trials, Cancellation, and Refunds

Certain Platform features may require payment, subscriptions, in-app purchases, premium plans, or fees. You agree to provide accurate billing information and authorize applicable charges, taxes, and fees.

Subscriptions may automatically renew at the end of each subscription period unless canceled before renewal through the applicable billing method, app store, payment processor, or account settings. Deleting the app, stopping use, or deleting your account may not cancel a subscription unless the applicable billing process is completed.

Free trials or promotional access may convert to paid subscriptions unless canceled before the trial ends. Trial terms, renewal timing, and cancellation methods may be shown at the point of purchase or by the applicable app store or payment processor.

Refunds are provided only where required by law, where required by the applicable app store or payment processor, or where expressly stated by Eldhamshire LLC in writing. App-store purchases may be controlled by Apple, Google, or another platform provider's refund rules.

We may change prices, paid features, plans, billing terms, or subscription offerings with notice where required by law. Continued use after a price or subscription change means you accept the change, subject to any legally required consent.

18. Mobile App Stores and Platform Providers

If you download or purchase RealU through Apple App Store, Google Play, Microsoft Store, Amazon Appstore, Samsung Galaxy Store, or another app store or platform, your use may also be governed by that platform provider's terms, rules, policies, and payment requirements. If app-store terms conflict with these Terms for app-store purchases, the app-store terms may control that purchase relationship to the extent required.

Apple, Google, Microsoft, Amazon, Samsung, and other platform providers are not responsible for RealU, its content, maintenance, support, warranties, claims, or disputes except as required by their own terms or applicable law. For iOS apps, Apple and its subsidiaries are intended third-party beneficiaries of these Terms solely to the extent required by Apple's applicable terms and guidelines.

You must comply with applicable app-store rules, operating-system rules, device rules, and third-party platform terms when using the Platform.

19. Google Play, Android, and Alternative Android Distribution Addendum

If you access, download, install, purchase, subscribe to, or use RealU through Google Play or on Android, the following additional terms apply to the extent required by Google Play policies, Android platform rules, and applicable law.

19.1 Google Play Billing

For Google Play distribution, purchases of digital content, premium digital features, subscriptions, or digital services that are accessed or consumed in the app must use Google Play's billing system unless a lawful and Google-permitted exception, alternative billing option, external offer, regional requirement, or entitlement applies. Subscription duration, price, renewal, cancellation, trial, and refund terms presented by Google Play or Google Play Billing control the Google Play purchase flow to the extent they conflict with these Terms.

19.2 Google Play Data Safety, Account Deletion, and Health App Declarations

If RealU supports account creation on Android, Eldhamshire LLC should provide an in-app account deletion path and a web resource for account deletion requests where required by Google Play. Eldhamshire LLC should complete Google Play Data safety disclosures accurately and should complete the Health apps declaration if RealU provides health-related features or information, accesses health data, or otherwise falls within Google Play's health app requirements.

19.3 Android Permissions and Prominent Disclosure

RealU should request only permissions reasonably necessary for its disclosed functionality. If Android rules require prominent disclosure and consent for sensitive permissions, health data, background collection, or third-party sharing, those disclosures should be presented before collection or sharing begins and should match the Privacy Policy and Google Play disclosures.

20. Other App Stores, Web Distribution, and Enterprise Distribution

If RealU is distributed through another app store, web app, progressive web app, direct download, enterprise distribution, beta testing service, or managed distribution program, you must comply with the applicable distribution terms. Eldhamshire LLC may modify access, purchase, support, privacy, age, geographic, and payment terms as required by a particular platform or law.

If RealU is provided through a school, employer, healthcare organization, recovery program, partner, or enterprise customer, additional written terms may apply. In case of conflict, the more specific written agreement controls for that relationship, except that individual user rights and mandatory consumer protections remain subject to applicable law.

21. Third-Party Services, Content, and Integrations

RealU may link to, integrate with, rely on, or display third-party services, content, APIs, models, hosting, analytics, payment services, app stores, plugins, websites, or tools. Third-party services are governed by their own terms and privacy policies.

We are not responsible for third-party services, content, availability, accuracy, security, privacy practices, outages, payments, policies, or damages caused by third parties, except where applicable law provides otherwise.

22. Intellectual Property Rights and Limited License

The Platform and all related software, source code, object code, algorithms, AI systems, prompts, model configurations, databases, designs, user interfaces, workflows, documentation, content, trademarks, logos, trade names, business methods, and other intellectual property are owned by Eldhamshire LLC or its licensors and are protected by intellectual-property and other laws.

Subject to your compliance with these Terms, Eldhamshire LLC grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform for your personal, lawful, non-commercial use unless otherwise expressly authorized in writing.

Except as expressly permitted, you may not copy, reproduce, modify, translate, adapt, sell, license, rent, lease, distribute, publicly display, publicly perform, create derivative works from, scrape, frame, mirror, reverse engineer, decompile, disassemble, extract, benchmark, resell, commercially exploit, or create competing products from the Platform or its Content.

All rights not expressly granted are reserved by Eldhamshire LLC and its licensors.

23. Copyright and DMCA Notices

If you believe content on the Platform infringes your copyright, contact us at contact@eldhamshire.com with a notice containing sufficient information to identify the copyrighted work, the allegedly infringing material, your contact information, a statement of good-faith belief, a statement under penalty of perjury that the information is accurate, and your physical or electronic signature.

We may remove or disable access to allegedly infringing material and may terminate repeat infringers where appropriate.

24. Service Availability, Beta Features, and Changes

The Platform is provided on an "as available" basis. We do not guarantee continuous uptime, uninterrupted access, error-free operation, permanent availability, data availability, compatibility, response times, or that defects will be corrected.

Certain features may be beta, experimental, limited, pre-release, test, AI-assisted, or subject to change. Beta and experimental features may be modified, discontinued, inaccurate, unreliable, or unavailable without notice.

We may suspend or modify the Platform for maintenance, security, legal compliance, updates, capacity, safety, third-party changes, app-store requirements, business reasons, or other operational needs.

25. Termination and Suspension

We may suspend, restrict, or terminate your access to the Platform, with or without notice, if we reasonably believe that you violated these Terms, violated law, created risk, abused the Platform, caused harm, threatened security, failed to pay, infringed rights, or used the Platform in a way inconsistent with its intended purpose.

You may stop using the Platform at any time. Termination does not automatically cancel paid subscriptions unless the applicable cancellation process is completed. Sections that by their nature should survive termination will survive, including intellectual property, user-content licenses needed for legal/compliance purposes, payment obligations, disclaimers, limitation of liability, indemnification, arbitration, governing law, and privacy-related obligations.

26. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS." ELDHAMSHIRE LLC DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, RELIABILITY, SECURITY, AVAILABILITY, AND PERFORMANCE.

WE DO NOT WARRANT THAT THE PLATFORM, AI FEATURES, OUTPUT, CONTENT, RECOMMENDATIONS, SCORES, REMINDERS, OR OTHER MATERIALS WILL BE ACCURATE, SAFE, RELIABLE, COMPLETE, ERROR-FREE, SECURE, UNINTERRUPTED, MEDICALLY APPROPRIATE, PROFESSIONALLY APPROPRIATE, OR SUITABLE FOR YOUR SPECIFIC CIRCUMSTANCES.

Some jurisdictions do not allow certain warranty exclusions. In those jurisdictions, exclusions apply only to the maximum extent permitted by law.

27. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ELDHAMSHIRE LLC AND ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, SERVICE PROVIDERS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES; LOST PROFITS; LOST REVENUE; LOST DATA; LOSS OF GOODWILL; BUSINESS INTERRUPTION; PERSONAL OR EMOTIONAL DISTRESS DAMAGES; SUBSTITUTE SERVICES; OR DAMAGES ARISING FROM AI OUTPUT, USER CONTENT, THIRD-PARTY SERVICES, SERVICE INTERRUPTIONS, SECURITY INCIDENTS, OR RELIANCE ON THE PLATFORM.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ELDHAMSHIRE LLC'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO ELDHAMSHIRE LLC FOR THE PLATFORM IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) $100 USD.

The limitations in this section apply to all theories of liability, including contract, tort, negligence, strict liability, statutory claims, warranty, and any other theory, even if a remedy fails its essential purpose. Nothing in these Terms limits liability that cannot be limited under applicable law, including where prohibited for gross negligence, willful misconduct, personal injury, or statutory rights that cannot be waived.

28. Assumption of Risk

You acknowledge that using software, AI systems, wellness tools, habit tools, community features, and self-reflection tools involves risks, including inaccurate output, emotional discomfort, overreliance, privacy risks, security risks, misunderstanding of content, and inappropriate use.

You voluntarily assume risks associated with your use of the Platform and remain responsible for your choices, actions, omissions, reliance, and outcomes.

29. Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Eldhamshire LLC and its owners, officers, directors, employees, contractors, affiliates, licensors, service providers, and agents from and against claims, damages, liabilities, losses, costs, expenses, and attorneys' fees arising out of or related to your User Content, misuse of the Platform, violation of these Terms, violation of law, infringement of rights, fraud, negligence, or interactions with other users or third parties.

We may control the defense of any claim subject to indemnification. You may not settle any claim in a way that imposes obligations on Eldhamshire LLC without our prior written consent. This section does not require indemnification for claims caused solely by Eldhamshire LLC's gross negligence or willful misconduct where such exclusion is required by law.

30. Export, Sanctions, and Legal Compliance

You may not use, export, re-export, transfer, or access the Platform in violation of U.S. export-control laws, sanctions laws, or other applicable trade restrictions. You represent that you are not located in, organized under the laws of, or ordinarily resident in a sanctioned jurisdiction and are not listed on any restricted-party list.

You are responsible for complying with all applicable laws and regulations relating to your use of the Platform.

31. Electronic Communications and Notices

You consent to receive communications electronically, including notices, updates, security alerts, billing notices, subscription notices, privacy notices, legal notices, and support messages by email, in-app notice, push notification, website posting, or other electronic means.

You are responsible for keeping your contact information accurate. Notices sent to your account email or posted in the Platform are deemed received when sent or posted, subject to applicable law.

32. Governing Law

These Terms and any dispute arising out of or relating to them or the Platform are governed by the laws of the State of Texas, without regard to conflict-of-law rules, and by the Federal Arbitration Act where arbitration applies.

Subject to the arbitration section below, the exclusive venue for any permitted court proceeding will be the state or federal courts located in or serving Collin County, Texas, unless applicable law requires another venue.

33. Dispute Resolution, Arbitration, Class Action Waiver, and Jury Trial Waiver

33.1 Informal Resolution First

Before filing arbitration or a court claim, you and Eldhamshire LLC agree to first attempt to resolve the dispute informally. The party raising the dispute must send written notice describing the claim, requested relief, and contact information. The parties will have sixty (60) days after notice is received to try to resolve the dispute informally.

33.2 Binding Arbitration

Except for claims that qualify for small claims court, claims seeking only individualized injunctive relief for intellectual-property misuse or unauthorized access, or claims that cannot be arbitrated by law, any dispute arising out of or relating to these Terms or the Platform will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules or Commercial Arbitration Rules, as applicable, unless the parties agree otherwise in writing.

33.3 Venue, Procedure, and Fees

Arbitration may be conducted by video, telephone, written submissions, or in person in Collin County, Texas, as determined by the arbitrator and applicable rules. The arbitrator may award the same individualized relief that a court could award, subject to these Terms. Arbitration fees will be allocated under the applicable arbitration rules and law.

33.4 Class Action, Representative Action, and Mass Arbitration Waiver

You and Eldhamshire LLC agree that each may bring claims only in an individual capacity and not as a plaintiff, claimant, class member, representative, private attorney general, or participant in any class, collective, coordinated, consolidated, representative, or mass proceeding, except where applicable law prohibits this waiver.

If twenty-five (25) or more similar arbitration demands are filed by the same or coordinated counsel, the parties agree to use a staged bellwether process and to meet and confer in good faith regarding efficient procedures, to the maximum extent permitted by the arbitration provider and applicable law.

33.5 Jury Trial Waiver

To the maximum extent permitted by law, you and Eldhamshire LLC knowingly and voluntarily waive any right to a jury trial in any dispute that is not subject to arbitration.

33.6 Opt-Out

You may opt out of arbitration within thirty (30) days after first accepting these Terms by sending an email to contact@eldhamshire.com with the subject line "Arbitration Opt-Out" and your name, account email, and statement that you opt out of arbitration. Opting out of arbitration does not affect any other part of these Terms.

34. Time Limit to Bring Claims

To the maximum extent permitted by law, any claim arising out of or relating to the Platform or these Terms must be filed within one (1) year after the claim arose; otherwise, the claim is permanently barred. This section does not apply where a shorter period is required by law or where applicable law prohibits contractual limitation periods.

35. Changes to These Terms

We may update these Terms from time to time. Updates may occur due to product changes, legal requirements, security improvements, business changes, subscription changes, app-store requirements, or other reasons.

For material changes, we may provide notice through email, in-app notice, website posting, app-store update, or other reasonable method. Continued use after the effective date of updated Terms means you accept the updated Terms, subject to any consent required by law.

Changes to arbitration terms will not apply retroactively to disputes for which valid notice was provided before the change, unless applicable law permits otherwise and the updated Terms say so clearly.

36. Severability and Interpretation

If any provision of these Terms is held invalid, unlawful, or unenforceable, the remaining provisions remain in full force to the maximum extent permitted by law. An invalid provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent where possible.

Headings are for convenience only. "Including" means "including without limitation." No ambiguity will be construed against a party solely because that party drafted the provision.

37. Assignment

You may not assign or transfer these Terms or your rights or obligations under them without our prior written consent. We may assign or transfer these Terms in connection with a merger, acquisition, financing, reorganization, sale of assets, change of control, corporate restructuring, or by operation of law.

38. Force Majeure

Eldhamshire LLC will not be liable for delay, failure, outage, data loss, or nonperformance caused by events beyond its reasonable control, including natural disasters, acts of God, war, terrorism, labor disputes, cyberattacks, internet outages, cloud-provider outages, app-store action, government action, power failures, epidemics, pandemics, civil unrest, or failures of third-party services.

39. No Waiver

Our failure to enforce a provision of these Terms is not a waiver of our right to enforce that provision later. Any waiver must be in writing and signed by an authorized representative of Eldhamshire LLC.

40. Entire Agreement

These Terms, together with the Privacy Policy and any additional terms presented for specific features, purchases, subscriptions, beta features, enterprise arrangements, or app-store flows, constitute the entire agreement between you and Eldhamshire LLC regarding the Platform and supersede prior or contemporaneous agreements about the Platform.

41. Contact Information

42. Apple App Store, iOS, and Custom EULA Addendum

This Section applies when you access, download, install, purchase, subscribe to, or use RealU through the Apple App Store or on any Apple-branded product. This Section is intended to satisfy Apple custom end-user license agreement requirements and App Store Review expectations. If this Section conflicts with another part of these Terms for Apple App Store distribution, this Section controls to the extent necessary to comply with Apple requirements, the Apple Media Services Terms and Conditions, and applicable law.

42.1 Acknowledgment

These Terms are concluded between you and Eldhamshire LLC only, and not with Apple Inc. ("Apple"). Eldhamshire LLC, not Apple, is solely responsible for RealU and the content, services, AI Features, subscriptions, support, and materials made available through RealU, except to the limited extent Apple is responsible under its own terms or applicable law.

42.2 Scope of Apple-Device License

For any RealU application obtained through the Apple App Store, Eldhamshire LLC grants you a limited, revocable, non-exclusive, non-transferable license to use RealU on Apple-branded products that you own or control and as permitted by the Usage Rules in the Apple Media Services Terms and Conditions. This license may also permit access, acquisition, and use by other accounts associated with the purchaser through Family Sharing, volume purchasing, or Legacy Contacts to the extent Apple permits those features and the RealU service configuration supports them.

42.3 Maintenance and Support

Eldhamshire LLC is solely responsible for maintenance and support for RealU as described in these Terms and as required by applicable law. Apple has no obligation to provide maintenance, technical support, customer support, product support, crisis support, health support, or professional support for RealU.

42.4 Warranty and Apple Refund Remedy

To the maximum extent permitted by applicable law, RealU is provided "as is" and "as available," subject to the warranty disclaimers in these Terms. If RealU fails to conform to any applicable warranty that cannot be disclaimed under law, you may notify Apple, and Apple may refund the purchase price for the App to you in accordance with Apple's applicable policies. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation with respect to RealU. Any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to a warranty are the responsibility of Eldhamshire LLC, not Apple, except as required by applicable law.

42.5 Product Claims

Eldhamshire LLC, not Apple, is responsible for addressing claims by you or any third party relating to RealU or your possession or use of RealU, including product-liability claims, claims that RealU fails to conform to legal or regulatory requirements, consumer-protection claims, privacy claims, health-related claims, AI-related claims, subscription claims, and claims arising from any use of Apple frameworks or services such as HealthKit, if ever enabled.

42.6 Intellectual-Property Claims

If a third party claims that RealU or your possession or use of RealU infringes that third party's intellectual-property rights, Eldhamshire LLC, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of that intellectual-property infringement claim, to the extent required by Apple's minimum EULA terms and applicable law.

42.7 Legal Compliance, Export, and Sanctions

You represent and warrant that: (a) you are not located in a country or region subject to a U.S. Government embargo or designated by the U.S. Government as a terrorist-supporting country or region; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties. You must comply with all applicable export-control, sanctions, import, and local laws when using RealU.

42.8 Developer Name, Address, and Contact Information

Developer: Eldhamshire LLC, a Texas limited liability company. Developer location/address for public app-store contact purposes: Frisco, Texas, United States, or the official business mailing address listed for Eldhamshire LLC in App Store Connect and the Company's public legal notices. Contact email: contact@eldhamshire.com. Website: https://www.eldhamshire.com/. Before App Store submission, Eldhamshire LLC should ensure that the exact legal mailing address and any required telephone support contact in App Store Connect and public support materials are accurate and consistent with these Terms.

42.9 Third-Party Terms

When using RealU on Apple devices, you must comply with applicable third-party terms, including the Apple Media Services Terms and Conditions, Apple App Store rules, wireless-data-service agreements, operating-system rules, payment-provider terms, and third-party SDK, AI, analytics, hosting, notification, and cloud-service terms that lawfully apply to your use of the Platform.

42.10 Apple as Third-Party Beneficiary

You and Eldhamshire LLC acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of these Terms as they relate to RealU distributed through the Apple App Store. Upon your acceptance of these Terms, Apple will have the right, and will be deemed to have accepted the right, to enforce these Terms against you as a third-party beneficiary to the extent required by Apple's applicable terms.

42.11 App Store Privacy and Separate Privacy Policy

RealU's detailed data collection, use, disclosure, AI processing, retention, deletion, consent, and privacy-rights practices are governed by the separate RealU Privacy Policy, not by this Section. For App Store distribution, Eldhamshire LLC should maintain a Privacy Policy link in App Store Connect metadata and in an easily accessible place inside the app. To the extent RealU collects user or usage data, requests protected device permissions, shares personal data with third parties, or shares personal data with third-party AI providers, those practices must be disclosed and consented to as required by the Privacy Policy, Apple rules, and applicable law.

42.12 Account Deletion for iOS

If the iOS version of RealU supports account creation, it must provide a reasonably accessible way for users to initiate deletion of their entire account from within the app or through a direct in-app link to the account-deletion process. Temporary deactivation alone is not account deletion. Some information may be retained where required or permitted by law, as explained in the Privacy Policy.

42.13 In-App Purchases, Subscriptions, and External Purchase Links

For iOS distribution, purchases of digital content, premium digital features, subscriptions, or other digital services within RealU must use Apple In-App Purchase unless another purchase method, link, entitlement, or exemption is permitted by Apple rules and applicable law. Subscription duration, price, renewal terms, cancellation controls, trial terms, and refund handling presented by Apple, StoreKit, App Store Connect, or the App Store purchase sheet control the Apple purchase flow to the extent they conflict with these Terms. Deleting the app does not automatically cancel an Apple subscription; users must cancel subscriptions through their Apple account settings or another cancellation method Apple provides.

42.14 User-Generated Content and Moderation for App Store Use

If RealU enables community posts, peer support, public profiles, comments, messaging, user groups, anonymous support, or other user-generated content features, Eldhamshire LLC may implement filtering, reporting, blocking, review, removal, restriction, suspension, and abuse-response mechanisms. Users may not post objectionable, illegal, abusive, threatening, bullying, pornographic, exploitative, self-harm-promoting, relapse-promoting, drug-sale, medical-advice, or otherwise unsafe content. Eldhamshire LLC may remove content and restrict accounts that violate these Terms, community standards, Apple rules, or applicable law.

42.15 Health, Wellness, and Physical-Harm Compliance for App Store Use

RealU is not intended to diagnose, treat, cure, mitigate, monitor, or prevent disease, addiction, substance-use disorder, mental-health condition, or any medical condition. RealU does not provide drug-dosage calculations, detox supervision, clinical triage, emergency monitoring, medical-device functionality, or professional treatment. Users should consult qualified healthcare professionals before making medical, mental-health, substance-use, medication, detox, relapse-prevention, or safety decisions.

42.16 No Apple Endorsement; Accurate Metadata

RealU must not be marketed as endorsed, sponsored, supplied, verified, clinically approved, or guaranteed by Apple unless Apple expressly authorizes such representation. App metadata, screenshots, previews, subscription descriptions, AI descriptions, privacy information, and app-store claims should accurately reflect RealU's actual functionality and should not promise outcomes, hidden features, clinical benefits, or pricing that RealU does not provide.